Customer Relationship Manager – Execution Phase

About the Company

As a Customer Relationship Manager (Execution Phase), you’ll ensure that every project runs smoothly once it enters execution. You will be the face of the company for clients during the most crucial stage — coordinating between clients, site teams, designers, and vendors to ensure timely delivery, clear communication, and a stress-free experience.

About the Role

As a Customer Relationship Manager (Execution Phase), you’ll ensure that every project runs smoothly once it enters execution. You will be the face of the company for clients during the most crucial stage — coordinating between clients, site teams, designers, and vendors to ensure timely delivery, clear communication, and a stress-free experience.

Responsibilities

Client Communication & Experience

• Act as the single point of contact for clients throughout the execution stage.
• Keep clients updated on site progress, material dispatches, and milestone completions.
• Manage client expectations regarding timelines, site conditions, and handover readiness.
• Proactively address issues, concerns, or delays, maintaining transparency and trust.
• Schedule and conduct site visits with clients at key stages of execution.

Coordination with Internal Teams

• Work closely with Project Managers, Site Engineers, and Designers to ensure client inputs and approvals are aligned with execution plans.
• Track material availability, installation schedules, and quality checkpoints.
• Ensure no communication gap exists between client-facing and backend teams.
• Support site teams in prioritizing client requirements and change requests efficiently.

Progress Tracking & Reporting

• Monitor project progress against the planned schedule and update clients regularly.
• Maintain documentation of milestones, approvals, and change requests.
• Generate weekly project status reports and share updates with both management and clients.

Customer Satisfaction & Closure

• Ensure smooth project handover and client satisfaction during completion.
• Collect feedback post-handover and highlight improvement areas to the management.
• Build long-term relationships by ensuring a positive on-site experience that drives referrals.

Qualifications

• Education:

  Graduate in Business Administration, Interior Design Management, Project Management, or related field.

• Experience:

  2–5 years in customer servicing or client coordination roles within interior design, construction, or architecture sectors.

Required Skills

• Excellent communication and client-handling ability.
• Strong coordination and problem-solving mindset.
• Knowledge of project timelines, materials, and on-site workflows.
• Proficiency in CRM tools, Excel, and basic project management software.
• High sense of accountability and attention to detail.

Preferred Skills

• Experience in interior design, construction, or architecture sectors

Job Benefits & Perks:

• Provident Fund
• Medical Insurance