Customer Relationship Manager (CRM)

Job Title: CRM Executive / Customer Relationship Manager

About Us

Upcountry Decor Pvt Ltd is a growing Turnkey Construction & Project Management Consultancy company, delivering end-to-end solutions in construction, interiors, and project execution. We work with reputed architects, corporates, and clients across sectors, ensuring quality, transparency, and timely delivery.

We are looking for a CRM Executive to join our team and play a key role in managing client relationships, coordinating projects, and ensuring smooth communication between clients and internal teams.

Key Responsibilities

• Act as the primary point of contact for clients, ensuring timely updates and addressing queries.
• Maintain and update client database & records.
• Coordinate between clients, site teams, and management for seamless project execution.
• Track client requirements, follow up on project progress, and ensure timely closures.
• Assist in business development activities like client follow-ups, lead nurturing, and feedback collection.
• Prepare and share reports, presentations, and project updates with management.

Requirements

• Bachelor’s degree (Any relevant field).
• 1–2 years of experience in CRM / Client Servicing / Coordination role. (Freshers with strong communication skills may also apply).
• Strong communication and interpersonal skills – written & verbal.
• Good knowledge of MS Office (Excel, Word, PowerPoint).
• Ability to multitask, prioritize, and manage time effectively.
• Proactive, well-organized, and detail-oriented.

Desired Skills

• Professional communication & client handling ability.
• Good coordination skills between internal & external stakeholders.
• Problem-solving attitude and ability to handle pressure.
• Basic understanding of construction/interior/PMC industry will be a plus.

What We Offer

• A professional work environment with exposure to high-value projects.
• Opportunity to grow with the company in a fast-paced industry.
• Hands-on experience in both client servicing and project management.
• Competitive salary with performance-based growth opportunities.

If you are passionate about building strong client relationships and want to be part of a growing construction & PMC company, we would love to connect with you!

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Required)

Location:

• Panchkula, Haryana (Required)

Work Location: In person