Customer Relationship Manager (CRM)

About Pashtush

Pashtush is a global luxury e-commerce brand, renowned for its premium woollen shawls, pashmina products, Kashmiri shawls, and other exquisite Indian fashion items. Our collections reflect the rich heritage of Indian craftsmanship, celebrated through authentic designs and meticulous artistry. With a presence in over 120 countries, we offer customers the finest Indian products, delivered directly from our master weavers and artisans.

Role Description: Customer Service Manager

We are seeking an experienced Customer Service Manager to join our team full-time at Pashtush in Amritsar. This pivotal role ensures our customers worldwide enjoy a seamless and delightful shopping experience, embodying the luxury and authenticity of our brand. As a key leader, you will oversee customer service operations, manage a dedicated team, and provide comprehensive support through multiple communication channels including phone, email, and WhatsApp.

Key Responsibilities:

• Lead and manage the customer service team to deliver exceptional service across all touchpoints.
• Respond promptly and effectively to customer inquiries and issues via phone, email, and WhatsApp.
• Utilize internal software and CRM systems to manage, track, and resolve customer interactions.
• Maintain a high level of professionalism and courtesy when interacting with international customers from diverse cultural backgrounds.
• Actively monitor customer feedback and handle escalations to ensure customer satisfaction.
• Collaborate closely with internal departments to streamline service processes and enhance customer experiences.
• Continuously improve customer service strategies and contribute to the global growth of the brand.

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Qualifications:

• Strong background in Customer Service Management with a focus on customer satisfaction and support.
• Excellent verbal and written communication skills in English, with the ability to engage with an international customer base.
• Proficient in customer service software and CRM systems.
• Strong analytical and problem-solving abilities to optimize service operations.
• Ability to lead and motivate a team, fostering a customer-centric environment.
• Experience in resolving escalations and maintaining clear, effective communication with stakeholders.
• Bachelor’s degree in Business Administration or a related field.
• Previous experience in the fashion or retail industry is a significant advantage.

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Why Join Pashtush?

• Work with a prestigious luxury brand recognized globally for its craftsmanship and authenticity.
• Competitive compensation and potential for career growth based on performance.
• Be a part of a team that values cultural heritage and brings the finest Indian artistry to the world.
• Contribute to a brand that bridges tradition with contemporary fashion, enriching customers’ wardrobes with timeless pieces.

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How to Apply

If you are a customer-focused, well-spoken individual with a passion for delivering high-quality service, we would love to hear from you. Please send your resume and a cover letter outlining your suitability for this role to careers@pashtush.com.

Job Types: Full-time, Contractual / Temporary
Contract length: 3 months

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

• total work: 2 years (Required)

Language:

• English (Required)

Location:

• Katra Ahluwalia, Amritsar, Punjab (Required)

Work Location: In person