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Home
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Jobs in india
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KING MOTORS
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Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

1 years

|

1 - 3 Lacs

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

crm tracking service coaching marketing data automation schedule test maintenance

Work Mode

On-site

Job Type

Part Time

Job Description

Complaint management: Resolving customer complaints, tracking corrective action, and closing complaints
Service appointments: Generating service appointments and coaching service marketing executives
Lost customers: Designing and leading initiatives to regain lost service customers
Centralized data: Storing and managing customer data in a centralized system, including contact information, vehicle preferences, purchase history, and service records
Personalized interactions: Using customer data to personalize interactions with customers, improving customer satisfaction and loyalty
Marketing campaigns: Identifying market segments and creating personalized marketing campaigns for each segment
Automation: Using automation to send appointment reminders and schedule test drives
Follow-up communications: Automating follow-up communications with customers to ensure timely reminders for routine maintenance, tire rotations, and other service needs

Job Type: Permanent

Pay: ₹9,590.82 - ₹29,498.03 per month

Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

More Jobs at KING MOTORS

General Manager/Service Manager

Chennai

10.0 - 10.0 yrs

INR 6 - 6 Lacs

Customer Relationship Manager (CRM)

india

INR 1 - 3 Lacs

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