Customer Relationship Manager (CRM)

We are seeking an experienced Customer Relationship Manager with a background of more than 10 years in managing customers within service-oriented industries like hospitals, salons, and healthcare. The ideal candidate should demonstrate exceptional communication skills, a pleasant demeanor, and uphold high ethical standards. It is essential for the candidate to excel in handling customers professionally, managing pressure effectively, and participating in cold conversations to enrich customer relationships. The primary responsibilities of this role include nurturing and sustaining robust relationships with customers to guarantee a positive service journey. The candidate will serve as the primary point of contact for customer queries, issues, and feedback. Proactive engagement will be crucial to ensuring elevated levels of customer satisfaction and retention. Additionally, the candidate will engage in cold conversations to establish connections with new and potential customers and adeptly handle customer grievances with a polite and solution-driven approach. Maintaining a comprehensive customer database, executing timely follow-ups, collaborating with internal teams for seamless service delivery, and efficiently managing high customer volumes under pressure are key components of this role. Upholding professional ethics and integrity in all interactions is paramount. Fluency in Malayalam, English, and Tamil is required to effectively communicate with a diverse customer base. Key Skills & Requirements: - 10+ years of experience in customer relationship management within the service sector. - Proficiency in verbal and written communication in Malayalam, English, and Tamil. - Pleasant personality with outstanding interpersonal skills. - Ability to handle cold conversations and customer complaints with tact. - Strong problem-solving and conflict-resolution capabilities. - Capacity to work under pressure and manage multiple tasks efficiently. - High level of professional ethics, integrity, and customer service orientation. This is a full-time position with a day shift schedule. The candidate should have at least 1 year of total work experience, preferably in customer service. Proficiency in English is preferred. The work location is in person.,