Customer Relationship Manager (CRM)

Job description

Location: Sitapura Industrial Area
Timing: 9:00 AM - 6:00 PM
Preferred Candidate: Female
Industry: Jewelry

Responsibilities:

• Greet and welcome clients upon their arrival at the organization, ensuring a positive first impression.
• Build and maintain strong relationships with clients to enhance customer loyalty and satisfaction.
• Address any client concerns or issues promptly and effectively.
• Keep up-to-date with the latest trends and designs in the jewelry industry.
• Assist clients in selecting jewelry items and ensure a seamless purchasing experience.
• Ensure clear, professional, and effective communication with clients through both in-person and remote channels.
• Fluent in English to interact with both domestic and international clients.
• Welcome clients during their visits, ensuring they feel valued and comfortable..
• Conduct follow-up communication after client visits or purchases to ensure satisfaction and gather feedback.
• Maintain accurate client records, including contact details, preferences, and purchase history.
• Ensure high standards of professionalism, presenting the organization in a positive and approachable manner.
• Utilize Tiara software for efficient inventory management, order processing, and client data handling.
• Use Excel and Google Sheets to manage client data, track sales, and generate reports.

Qualifications & Skills:

• Experience: Prior experience in client relations or customer service in the jewelry industry is a plus.
• Knowledge: Familiarity with Tiara profiles and jewelry designs.
• Language: Fluent in English, both spoken and written.
• Personality: Strong interpersonal skills, friendly, and customer-focused.

Job Type: Full-time

Benefits:

• Paid time off
• Provident Fund

Schedule:

• Morning shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person

*Speak with the employer* +91 7737346180

Job Types: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7737346180Expected Start Date: 21/07/2025