Customer Relationship Manager

Job Description

Location: Jaipur Industry: E-commerce (Gifting) Job Type: Full-Time Reports To: Operations Head Job Overview: We are looking for a dedicated and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers. In this role, you will ensure exceptional customer satisfaction by resolving inquiries, addressing feedback, and offering personalized solutions. You will act as a key liaison between the customers and internal teams to enhance the overall customer experience. Key Responsibilities: Build and nurture strong customer relationships through effective communication. Resolve customer inquiries and complaints promptly and professionally. Collaborate with internal teams including sales, operations, and product management to ensure customer needs are met. Provide product knowledge and assistance to customers to enhance their experience. Monitor customer feedback and provide actionable insights for service improvement. Manage customer accounts and ensure timely follow-ups. Implement customer retention strategies to boost loyalty and satisfaction. Generate reports and analyze customer data to identify trends and improvement areas. Assist in developing and implementing customer service policies and procedures. Qualifications and Skills: Bachelor's degree in Business Administration, Marketing, or a related field. Minimum 3 years of experience in customer relationship management, preferably in the e-commerce or gifting industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Proficiency in CRM software and Microsoft Office Suite. Ability to multitask and manage time effectively. Strong analytical skills to interpret customer data and feedback. A Quick Glance at Life in Confetti: Innovate, Challenge & Drive Change We represent a rapidly expanding business that is home to a group of exceptionally talented and picky individuals that plan, create, and fuel our growth. We have put a lot of effort into developing our brand, which is synonymous with delivering the best possible experience. We're always on the lookout for individuals who want to join us in this endeavour and be a part of a team that is driven by innovation and challenge. As we don't value passivity, you'll be a contributing member of the team right away. You are in this place to complete the masterpiece—Your Life's Work—for which you will be remembered. If you are driven by challenge and innovation and are on the hunt for a job vacancy in Jaipur , you must take a quick glance into the life of employees at Confetti and then make a decision. ... Find A Place To Learn, Develop And Grow We are a vibrant group of individuals with roots in Jaipur, Rajasthan and a realistic perspective on the world. At Confetti, the options are virtually limitless. All you have to do is open any one of the several doors that are available, each of which leads to fresh possibilities. When Confetti succeeds, it means that we've all worked hard and will be rewarded with a spectacular party since we love to celebrate our victories with one another. We enjoy creating beautiful moments for our clients and for ourselves. Contribute to Your Outstanding Portfolio Your portfolio is an outline of what and how much you know. Working with us you get a chance to work on quite unique and one-of-a-kind projects that help you develop your skills and build an outstanding portfolio for the future. If you are looking for a job in Jaipur that lets you explore your potential to the fullest and foster creativity in work then Confetti has a dream job for you, that you have been looking for a long. Make An Impact We seek individuals with a creative spirit and take pride in working as a team where everyone's input is important. At Confetti, we prioritise employing professionals who are skilled in their field and equally as enthusiastic about making memories as we are. We have a customer-centric workforce that is always ready to go above and beyond to ensure that our customers get the best experience while gifting from us since customers are our first priority. If you too are ready to make an impact with your skills and talent and looking for a job vacancy in Jaipur, we have got you covered. Jobs In Jaipur - Benefits When You Join Team Confetti Gifts Making employees feel special is at the core of Confetti. We place our belief in the fact that, when a group works collaboratively to address issues and support one another's development, things turn out super amazing. With an array of benefits associated with working at Confetti, we know you won't be able to stop yourself from becoming a part of our team. Hence, if you have what we are looking for in an ideal candidate, your search for a private job in Jaipur takes a rest. Opportunities With Confetti Jobs , you get an opportunity to work on some amazing projects and build your portfolio well. You also get a chance to enhance your skills while working on these projects. Pet-Friendly Office Our warm and welcoming work culture lets you bring your furry friends with you. We believe pets accompanying you to the workplace relieves you from stress, thus fostering good mental health. If you are looking for jobs in Jaipur for freshers , become a part of our amazing team. Year Around Hampers Who doesn’t love hampers? Of course, we all do! Being a part of Confetti, you get a chance to get those lovely hampers all year round. Be it a festive occasion or a work appreciation, surprising hampers are a part of our work culture. Snacks Tasting Savoury snacks not just lift up your palette but lift up your mood as well. With us, you get a chance to taste the most relishing savoury options. Insider Discounts We are firm believers in the fact that happiness begins within. When it is about discounts, being an employee of Confetti, you too get a chance to avail discounted deals on various products and gift ranges. Cracking Jokes A light-humoured environment fosters creativity, imagination and productivity. At Confetti, you get to participate in the never-ending war of jokes, and the fun element about it is the lamest joke wins a title too.