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Customer Relationship Manager and Executive

Customer Relationship Manager and Executive

DEC Industries

5 - 10 years

4 - 7 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

customer relationship crm management crm strategy client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and maintain long-term relationships with customers to foster loyalty.

Act as the main point of contact for client queries, concerns, and requests.
Understand client needs and provide suitable solutions in alignment with company offerings.
Ensure timely resolution of customer issues by coordinating with internal teams.
Maintain customer data, feedback, and interactions in CRM system
Regularly update clients on new products, services, or business initiatives.
Monitor customer satisfaction and drive initiatives to improve customer experience.
Identify opportunities for cross-selling or upselling products/services.
Prepare reports on customer interactions, satisfaction, and retention metrics.
Conduct periodic meetings/reviews with key customers to strengthen relationships.

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