Customer Relationship Manager

As a Customer Relationship Manager for Mahindra EV Chargers at Alleppey Diesel Service, your role will involve managing customer relationships, ensuring customer satisfaction, and providing support for Mahindra EV Chargers. This includes handling customer inquiries, resolving issues, and coordinating with internal teams to address customer needs. Additionally, you will be responsible for tracking and analyzing customer feedback to enhance services and product offerings. Key Responsibilities: - Manage customer relationships and ensure customer satisfaction - Handle customer inquiries efficiently and resolve issues promptly - Coordinate with internal teams to address customer needs - Track and analyze customer feedback to improve services and product offerings Qualifications: - Experience in customer relationship management and customer service - Strong communication and interpersonal skills - Ability to handle customer inquiries and resolve issues efficiently - Understanding of EV chargers and related technologies is a plus - Good organizational and coordination skills - Proficiency in using CRM software and tools - Experience in the automotive or electric vehicle industry is a plus - Bachelor's degree in Business, Management, or a related field,