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Shashank Auto
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Customer Relationship Manager

Customer Relationship Manager

Shashank Auto

2 - 6 years

0 Lacs

muzaffarpur bihar

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer relationship management customer satisfaction process adherence

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for ensuring adherence to company defined processes by concerned role-holders and ensuring customer satisfaction with the entire purchase experience. Key Responsibilities: - Monitor and ensure that all concerned role-holders follow company defined processes. - Address customer queries and concerns to ensure a positive purchase experience. - Collaborate with internal teams to improve customer satisfaction metrics. - Analyze customer feedback to identify areas for improvement in processes. Qualifications Required: - Bachelor's degree in Business Administration or related field. - Proven experience in customer relationship management. - Strong communication and interpersonal skills. - Ability to analyze data and identify trends. - Proficiency in MS Office.,

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Customer Relationship Manager