SERVICE ADVISOR-PERSONAL

As a Service Advisor, you will play a crucial role as the primary interface at the workshop between customers and the dealership. Your main responsibility will be to accurately comprehend the customer's requirements for their vehicle and convert these needs into detailed notes on the repair order. It is essential that you effectively convey the customer's feedback to the shop floor to ensure precise diagnosis and repairs are carried out. Your communication skills will be key in translating the customer's verbatim into actionable instructions for the technicians. By accurately documenting the customer's concerns, you will facilitate a seamless process that leads to customer satisfaction and efficient repair services. In this role, attention to detail and the ability to accurately capture customer feedback will be essential. Your role will significantly impact the overall customer experience and the success of the dealership's service operations.,