Customer Relationship Manager

0 years

0 Lacs

Posted:4 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

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Role Description

This is a full-time, on-site role for a Customer Relationship Manager, located in Kochi. The Customer Relationship Manager will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. Day-to-day responsibilities include managing customer communications, addressing inquiries promptly, resolving issues efficiently, and collaborating with internal teams to deliver effective solutions. The role also involves analyzing client feedback to improve services and identifying opportunities to strengthen client engagement.


Qualifications

  • Strong interpersonal, communication, and relationship-building skills
  • Proficiency in customer service, client retention, and problem-solving strategies
  • Experience in teamwork, collaboration, and conflict resolution
  • Analytical skills, attention to detail, and the ability to gather and interpret client feedback
  • Proficiency in CRM tools and other related technology
  • Ability to work in a fast-paced environment and handle multiple responsibilities
  • Prior experience in customer relationship management or a similar role is a plus
  • Bachelor’s degree in Business Administration, Communication, or a related field preferred

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