Customer Relationship Manager

0 - 4 years

0 Lacs

Posted:Just now| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Hiring Customer Relationship Manager for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation

    : - Customer Relationship Manager

  • Role

    : - Handling inbound calls

  • Shift Timing:

    - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.

  • Week-Off

    : - 5 Days working 2 days rotational off

  • Salary

    :

    17k-27k in hand or hike on current ctc

 

  • :

    -

  1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
  2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  3. Understanding multiple products and processes.
  4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information

 

  • Role & Responsibilities

    : -

  • Handling inbound customer calls
  • Resolving customer queries with quality service
  • Understanding products and customer needs
  • Ensuring high customer satisfaction

 

  • Skills Require: -

  1. Graduate Mandatory

  2. Good Communication in English

  3. Age: 32 max

 

 

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