Customer Relationship Management Specialist

Customer Relationship Manager !

Responsibilities

Building and maintaining relationships with customers: CRM's primary responsibility is to establish a strong connection with customers by understanding their needs, addressing their concerns, and providing them with excellent service.

Ensuring customer satisfaction: The CRM should ensure that customers are satisfied with the products or services provided by the company. This may involve conducting surveys or gathering feedback to improve customer experience.

Managing customer data: CRM's should maintain accurate and up-to-date customer data to ensure efficient communication, targeted marketing, and effective customer service.

Identifying opportunities for upselling and cross-selling: A CRM should look for opportunities to increase revenue by identifying customers who may be interested in additional products or services and promoting them.

Developing and implementing customer retention strategies: The CRM should develop and implement strategies to retain existing customers, such as loyalty programs or personalized communications.

Collaborating with other departments: The CRM should work with sales, marketing, and customer support teams to ensure that all customer interactions are consistent and meet the customer's needs.

Qualifications

Excellent verbal and written communication skills (English & Hindi)