SpeedBirdServices - Medical Billing Company logo

Customer Relationship Management Manager

0 years

0 Lacs

ahmedabad gujarat india

Posted:9 hours ago| Platform: Linkedin logo

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Skills Required

management crm reports billing healthcare communication resolve excel retention service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Relationship Manager (CRM) – Medical Billing)

Department:

Location:

Shift:

Reports To:

Summary:

Customer Relationship Manager

Key Responsibilities:

  • Client Communication & Coordination:

    Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates.

  • Issue Resolution:

    Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently.

  • Account Management:

    Track client performance, billing status, deliverables, and escalations.

  • Reporting:

    Share weekly/monthly performance reports with clients using Excel/CRM dashboards.

  • Retention & Satisfaction:

    Conduct regular follow-ups and feedback calls to ensure long-term client engagement.

  • Process Improvement:

    Identify opportunities to improve service delivery and client experience.

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SpeedBirdServices - Medical Billing Company logo
SpeedBirdServices - Medical Billing Company

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