Customer Relationship Management Manager

Job Title: Customer Relationship Manager (CRM) Medical Billing)

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Summary:

Customer Relationship Manager

Key Responsibilities:

• Client Communication & Coordination:

  Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates.

• Issue Resolution:

  Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently.

• Account Management:

  Track client performance, billing status, deliverables, and escalations.

• Reporting:

  Share weekly/monthly performance reports with clients using Excel/CRM dashboards.

• Retention & Satisfaction:

  Conduct regular follow-ups and feedback calls to ensure long-term client engagement.

• Process Improvement:

  Identify opportunities to improve service delivery and client experience.