Customer Relationship Management Manager

Role Overview: As a CRM (Customer Relationship Manager) at Brightcode Software Services Pvt Ltd, your main responsibility will be to build and maintain profitable relationships with key customers. You will oversee the relationships handled by the team, resolve customer complaints efficiently, and keep customers informed about the latest services to boost sales. Understanding individual customer needs and strategizing based on competition will be crucial in this role. Key Responsibilities: - Building and maintaining profitable relationships with key customers - Overseeing relationships managed by the team - Resolving customer complaints quickly and efficiently - Keeping customers updated on the latest services to drive sales - Understanding and addressing key customer needs - Strategizing based on competition analysis Qualifications Required: - BBA or MBA degree in Marketing or a related field - Minimum of 1 year of experience - Excellent interpersonal and communication skills - Positive attitude focused on customer satisfaction *Please note that the job location for this position is at Mimec IT Park, Namkum Industrial Area, Lowadih, Ranchi, Jharkhand - 834010. The salary offered will depend on domain knowledge and experience.*,