Customer Relationship Management Manager

Company Description

Established in 2010, Capital Group is an emerging leader in the real estate sector, committed to elevating construction standards to global levels. Known for its focus on customer satisfaction, the group leverages new technologies, bold designs, and precision engineering to create iconic residential and commercial properties. With a vision to expand its footprint across India, Capital Group is dedicated to serving people and seizing opportunities wherever they arise.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Noida. The CRM Manager will oversee customer relationship management strategies and ensure they are aligned with the company’s goals. Daily tasks will include managing customer data, segmenting markets, and developing strategies to enhance customer satisfaction. The CRM Manager will also be responsible for conducting sales analysis, preparing reports, and collaborating with the sales and marketing teams to develop and implement CRM projects.

Qualifications

• Strong Analytical Skills
• Proficient in Communication and ability to liaise effectively with various stakeholders
• Experience in Sales and Market Segmentation
• Project Management skills
• Excellent interpersonal skills
• Ability to work independently and collaboratively
• Proven track record in managing CRM software and tools
• Bachelor’s degree in Business Administration, Marketing, or related field