Home
Jobs

CUSTOMER RELATIONSHIP MANAGEMENT

4 - 9 years

11 - 13 Lacs

Posted:23 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description


Job Description
We are seeking a skilled Salesforce Service and Field Service Consultant with strong techno-functional capabilities to join our team. The ideal candidate will possess a deep understanding of Salesforce Service Cloud and Field Service, including the ability to design, configure, and implement solutions that meet business requirements. This role requires a blend of technical expertise, functional knowledge, and excellent communication skills to collaborate with stakeholders, translate business needs into actionable solutions, and ensure successful project delivery
Qualification Details
Essential Qualification: BE or MCA
Preferred Qualification: BE Computer Science
Experience Details
Essential Experience: 4+ years of experience of working on complex Salesforce Service Cloud, Field Service Lightning projects and implementations**Solution Design & Architecture:** - Analyze business requirements and design scalable Salesforce solutions, particularly within Service Cloud and Field Service. - Create functional and technical specifications, process flows, and architecture diagrams. - Lead design sessions, providing guidance on Salesforce best practices and capabilities.- **Implementation & Configuration:** - Configure Salesforce Service Cloud and Field Service modules, including Work Orders, Service Appointments, Territories, and Mobile Workforce. - Develop custom solutions using Salesforce tools such as Lightning Components, Apex, Visualforce, and Flows. - Integrate Salesforce with external systems via APIs and other integration tools.- **Project Management:** - Manage the end-to-end implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-implementation support. - Collaborate with cross-functional teams including developers, business analysts, and project managers to deliver projects on time and within scope.- **Client & Stakeholder Interaction:** - Work closely with business stakeholders to understand their requirements and translate them into Salesforce solutions. - Conduct user training sessions and create training materials to ensure smooth adoption of Salesforce solutions. - Provide ongoing support and maintenance for implemented solutions, troubleshooting issues, and implementing enhancements as needed.- **Quality Assurance:** - Develop and execute test plans to ensure the quality and functionality of implemented solutions. - Conduct regular reviews of the system-s performance and suggest improvements to optimize efficiency.
Preferred Experience: 4+ years of experience of working on complex Salesforce Service Cloud, Field Service Lightning projects and implementations**Solution Design & Architecture:** - Analyze business requirements and design scalable Salesforce solutions, particularly within Service Cloud and Field Service. - Create functional and technical specifications, process flows, and architecture diagrams. - Lead design sessions, providing guidance on Salesforce best practices and capabilities.- **Implementation & Configuration:** - Configure Salesforce Service Cloud and Field Service modules, including Work Orders, Service Appointments, Territories, and Mobile Workforce. - Develop custom solutions using Salesforce tools such as Lightning Components, Apex, Visualforce, and Flows. - Integrate Salesforce with external systems via APIs and other integration tools.- **Project Management:** - Manage the end-to-end implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-implementation support. - Collaborate with cross-functional teams including developers, business analysts, and project managers to deliver projects on time and within scope.- **Client & Stakeholder Interaction:** - Work closely with business stakeholders to understand their requirements and translate them into Salesforce solutions. - Conduct user training sessions and create training materials to ensure smooth adoption of Salesforce solutions. - Provide ongoing support and maintenance for implemented solutions, troubleshooting issues, and implementing enhancements as needed.- **Quality Assurance:** - Develop and execute test plans to ensure the quality and functionality of implemented solutions. - Conduct regular reviews of the system-s performance and suggest improvements to optimize efficiency.
Special Skill
Essential : Hands on Field Service Lightning experience
Preferred : Hands on Field Service Lightning experience with active certification

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Godrej Infotech
Godrej Infotech

Information Technology

Mumbai

RecommendedJobs for You