Customer Relationship Management Executive

The Customer Relationship Manager (CRM) position at Exportersworlds in Kanpur is a full-time role, requiring you to work from Monday to Saturday between 10:00 AM to 07:00 PM. The ideal candidate should have a minimum of 1 year of experience in a customer-facing or relationship management role within the B2B Marketplace, Export-Import, or Digital Trade industry. Exportersworlds is a rapidly expanding B2B platform that connects global exporters and buyers. As a Customer Relationship Manager, your primary responsibility will be to manage and enhance relationships with existing clients, understand their needs, and provide suitable solutions and support. You will collaborate with internal teams to ensure timely resolution of client queries, follow up on feedback, and maintain accurate customer interaction records using CRM tools. To excel in this role, you must possess excellent communication and interpersonal skills, strong problem-solving abilities, and the capacity to coordinate effectively. Familiarity with CRM tools or platforms is advantageous. Moreover, you should be capable of working under pressure, managing multiple accounts, and be proficient in both English and Hindi. By joining Exportersworlds, you will have the opportunity to be part of a dynamic and collaborative startup environment, work on impactful projects that influence global trade, access learning resources to enhance your skills, and benefit from competitive salary packages and avenues for career growth.,