Customer Relationship Management (CRM) Executive

About Gracelands

Gracelands is one of Indore’s fastest-growing real estate developers, focused on premium plotted townships across high-growth corridors like the Indore–Ujjain Highway. With a strong sales performance and upcoming projects, we are expanding our customer experience and CRM team.

Role Overview

CRM Executive

This is a customer-facing, communication-heavy role for someone who is organized, persuasive, and passionate about helping customers find the right residential plot.

Key Responsibilities

• Handle and follow up on

  inbound digital leads

  through calls, WhatsApp, and email.
• Understand customer requirements and explain project details (plot sizes, pricing, location advantages, amenities, etc.).
• Schedule site visits for the sales team and ensure customers receive a seamless experience.
• Maintain accurate lead data, follow-ups, and status updates using

  CRM tools

  .
• Coordinate with the marketing team for lead quality feedback.
• Ensure high responsiveness, and same-day follow-ups for all new leads.
• Build strong customer relationships and increase site-visit conversions.
• Support documentation and booking formalities when needed.

Required Skills & Qualifications

• 1–4 years of experience in telecalling, inside sales, CRM, or customer service (real estate experience preferred).
• Strong communication skills in

  Hindi and English

  .
• Pleasant phone presence and customer-focused attitude.
• Ability to understand project details and explain clearly to customers.
• Basic knowledge of CRM software, Excel/Google Sheets.
• Self-motivated, disciplined, and target-driven.

Preferred Qualities

• Experience handling

  real-estate leads

  (plotted development experience is a plus).
• Ability to follow structured follow-up processes and maintain call discipline.
• High ownership mindset and ability to manage a lead pipeline independently.
• Comfortable working in a fast-paced sales environment.

What We Offer

• Competitive salary + performance-based incentives.
• A professional, well-structured sales environment.
• Opportunities to grow within a rapidly expanding real-estate organization.
• Supportive leadership and training on projects, leads, and CRM processes.

How to Apply

Interested candidates can apply on LinkedIn or send their resume to: govind@gracelands.in