Customer Relationship Management (CRM) Executive

As a Customer Relationship Management (CRM) Executive, your primary responsibility would be to take care of the customers associated with the company. You will play a crucial role in contributing to overall customer satisfaction by promptly responding to emails and processing orders through phone calls. Your tasks will include handling customer queries related to the products, coordinating with clients from the initial allotment stage to possession, and ensuring the timely execution of agreements and allotments. Additionally, you will be responsible for managing transfers, addition, and deletion of applicant names. In order to achieve maximum customer satisfaction, you will need to address customer grievances, maintain long-term relationships, and proactively communicate with customers through demands, reminders, and collection of dues. Meeting collection targets and efficiently responding to all customer communication, both written and verbal, will be part of your daily responsibilities. Your role will encompass managing the entire CRM process, from post-sales activities to the handover phase, ensuring a seamless customer experience at every touchpoint. You will be expected to build custom segments and journeys to enhance customer retention across different segments, as well as create tailored journeys to activate users through CRM channels. Developing and nurturing relationships with new and existing clients will be essential to your success in this role. Your ability to provide the best possible solutions to customers and maintain high levels of customer delight will be key to fostering long-lasting relationships and driving business growth.,