Customer Relationship Executive/Manager

Job Description

Job Summary: We are looking for a proactive and customer-focused Customer Relationship Executive/Manager (CRE/CRM) to manage client communications, ensure timely project updates, and maintain strong relationships with customers in the infrastructure sector. The ideal candidate should have 1–2 years of relevant experience and a passion for delivering excellent customer service. *Preferred Female Candidates Key Responsibilities: · Act as a point of contact for client queries and concerns. · Maintain and update customer records and databases. · Coordinate with internal departments (sales, project, engineering, billing) to resolve client issues. · Monitor customer satisfaction and handle feedback or complaints professionally. · Assist in generating client reports and sharing project updates. · Schedule client meetings and follow up on action items. · Maintain high client retention by offering consistent support and relationship-building. Key Skills Required: · Strong communication (verbal & written) and interpersonal skills · Customer-focused attitude · Proficiency in MS Office (Excel, Word, Outlook) · Basic understanding of CRM software/tools is an advantage · Time management and problem-solving abilities · Ability to handle pressure and multitask Eligibility Criteria: Education: Graduate in any discipline (Preferred: BBA, B.Com, BA, etc.) Experience: 1 to 2 years in a customer-facing or CRM role (experience in infrastructure/construction domain will be a plus) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9154393491 Application Deadline: 23/06/2025