Customer Relationship Executive

Job Summary:

1 to 2 years

Key Responsibilities:

• Interact with customers via phone, email, and chat to resolve queries and provide information.
• Maintain and update customer databases and records with accuracy.
• Prepare and manage reports using Excel to track customer interactions, feedback, and follow-ups.
• Coordinate with internal teams to ensure customer requirements are met in a timely manner.
• Build and maintain long-term relationships with customers to enhance customer satisfaction and loyalty.
• Address customer complaints promptly and professionally, escalating issues when necessary.
• Assist in onboarding new customers and guiding them through processes or services.

Requirements:

• Bachelor’s degree in any discipline.

• 1 – 2 years of experience in a customer-facing or support role.

• Proficiency in Microsoft Excel (data entry, filtering, basic formulas, and reporting).
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and customer-centric attitude.
• Ability to multi-task, prioritize, and manage time effectively.
• Should be a quick learner and team player.