Customer Relationship Executive

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. (Reception & Administration)Professional and personable Relationship Executive to join our team. This role combines reception duties with administrative tasks, requiring excellent customer service skills and basic proficiency in office software. The ideal candidate will be the first point of contact for our organization, managing front desk operations while supporting various administrative functions.Key Responsibilities:Reception Duties:

Greet and welcome visitors, clients, and guests in a professional manner

Manage incoming phone calls, emails, and correspondence

Direct visitors and schedule appointments as needed

Maintain a clean and organized reception area

Administrative Support:

Perform general administrative tasks such as filing, data entry, and document preparation

Assist with basic bookkeeping and record-keeping activities

Manage office supplies inventory and place orders when necessary

Support other departments with various administrative tasks as required

Customer Relationship Management:

Build and maintain positive relationships with clients and visitors

Address and resolve customer inquiries or complaints in a timely manner

Collaborate with other team members to ensure excellent customer service

Data Management:

Enter and update customer information in databases

Create and maintain spreadsheets using Microsoft Excel

Generate reports and assist with basic data analysis

Qualifications:

Graduate; Associates degree preferred

3-5 years of experience in a reception or administrative role

Excellent verbal and written communication skills

Proficiency in Microsoft Office Suite, especially Excel

Strong organizational and multitasking abilities

Ability to work independently and as part of a team

Professional appearance and positive attitude

Required
Skills:

Customer service orientation

Basic Excel skills (data entry, simple formulas, formatting)

Attention to detail and accuracy

Time management and prioritization

Problem-solving and initiative

Location
On-site –Mumbai, MHScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy Notice
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