Customer Relationship Executive

Job Description

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. (Reception & Administration) Professional and personable Relationship Executive to join our team. This role combines reception duties with administrative tasks, requiring excellent customer service skills and basic proficiency in office software. The ideal candidate will be the first point of contact for our organization, managing front desk operations while supporting various administrative functions. Key Responsibilities: Reception Duties: Greet and welcome visitors, clients, and guests in a professional manner Manage incoming phone calls, emails, and correspondence Direct visitors and schedule appointments as needed Maintain a clean and organized reception area Administrative Support: Perform general administrative tasks such as filing, data entry, and document preparation Assist with basic bookkeeping and record-keeping activities Manage office supplies inventory and place orders when necessary Support other departments with various administrative tasks as required Customer Relationship Management: Build and maintain positive relationships with clients and visitors Address and resolve customer inquiries or complaints in a timely manner Collaborate with other team members to ensure excellent customer service Data Management: Enter and update customer information in databases Create and maintain spreadsheets using Microsoft Excel Generate reports and assist with basic data analysis Qualifications: Graduate; Associates degree preferred 3-5 years of experience in a reception or administrative role Excellent verbal and written communication skills Proficiency in Microsoft Office Suite, especially Excel Strong organizational and multitasking abilities Ability to work independently and as part of a team Professional appearance and positive attitude Required Skills: Customer service orientation Basic Excel skills (data entry, simple formulas, formatting) Attention to detail and accuracy Time management and prioritization Problem-solving and initiative Location On-site –Mumbai, MH Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.