Customer Relationship Executive (CRE)

Job Title: Customer Relationship Executive (CRE)

Location: Rathi Build Mart Chitrakote Rd, Dalpat Sagar Ward, Motitalab Para, Jagdalpur, Chhattisgarh 494001.
Department: Sales & Customer Service
Reporting To: Store Manager / Sales Head
Industry: Retail – Tiles, Bath Fittings, Sanitaryware & Interior Products

Job Summary

We are seeking a proactive and customer-focused Customer Relationship Executive (CRE) who will handle the complete customer journey—from showroom visit to product selection, order processing, delivery, installation coordination, and post-sale feedback.

Key Responsibilities

In-Store Sales & Customer Handling

• Welcome and assist walk-in customers in selecting tiles, bath fittings, sanitaryware, and interior products.
• Understand customer needs, site size, design preferences, and budget to suggest suitable products.
• Share product samples, catalogs, and prepare quotations or price estimates.
• Maintain professional and courteous communication to ensure high customer satisfaction.

Order Processing

• Confirm product details, quantity, rates, taxes, discounts, etc. with the customer.
• Prepare sales orders/proforma invoice and get approval from customer.
• Coordinate for advance payment and billing.

Delivery & Dispatch Coordination

• Check stock availability with warehouse.
• Coordinate with logistics team for product dispatch.
• Communicate delivery timelines with the customer.
• Ensure timely and safe delivery of material at customer site.

Installation Follow-up

• Coordinate with in-house or third-party installer (if provided by company).
• Fix appointment for site installation with customer.
• Ensure installer visits site on time and completes work as per commitment.
• Get feedback and proof of installation (photo/signature if required).

Post-Sale Feedback & Relationship Building

• Follow up with customers after delivery/installation for satisfaction feedback.
• Handle complaints or product/service issues and get them resolved promptly.
• Maintain long-term relationships with customers for future business or referrals.

Documentation & Reporting

• Maintain records of enquiries, orders, dispatch, installation, and feedback.
• Prepare daily/weekly reports and share with the reporting manager.
• Use CRM/Excel/WhatsApp for communication tracking.

Eligibility Criteria

• Education: Graduate in any stream (preferred: B.Com, BBA, or Interior-related field)
• Experience: 1–3 years in showroom sales or customer service (Tiles/Sanitaryware preferred)
• Language: Fluent in Hindi and local language, basic English
• Technical: Basic knowledge of MS Excel, Email, WhatsApp; familiarity with billing software preferred
• Personal: Good communication, polite behavior, time management, and follow-up skills

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9981100519