Customer Relationship Executive (CRE)

• Client Relationship Management:
• Develop and maintain strong, long-lasting relationships with clients.
• Serve as the main point of contact for clients, responding to inquiries and resolving any issues.
• Understand clients’ needs, objectives, and challenges, and proactively provide solutions to enhance their experience with the company.
• Customer Support & Satisfaction:
• Ensure high levels of customer satisfaction by delivering exceptional service.
• Address and resolve customer complaints and concerns in a timely and professional manner.
• Regularly check in with clients to ensure they are happy with services and to gather feedback for improvements.
• Sales Support:
• Support the sales team by identifying potential opportunities for upselling or cross-selling additional services to existing clients.
• Assist in preparing proposals, quotes, and presentations for clients when necessary.
• Reporting & Documentation:
• Maintain accurate records of client interactions, sales progress, and service history in the CRM system.
• Provide regular reports to management on client satisfaction levels and any concerns or feedback gathered.
• Problem Resolution:
• Work closely with the internal teams (Sales, Support, and Operations) to ensure issues are addressed and resolved efficiently.
• Follow through on customer requests and ensure that all commitments are met.
• Client Retention:
• Implement strategies to increase customer retention and build long-term loyalty.
• Identify opportunities for improvement in the customer experience and suggest enhancements to services or processes.

Key Skills:

· Good at drafting emails, error-free letters

· As per the requirements to generate a report

· Preparing quotations

· Knowledge on MS Office(Word & Excel)

· Must be able to speak Hindi fluently

Experience:

· 1-4 years

Educational Qualification:

· B.com/ M.com/ MBA Finance

Location:

· B-42 Industrial Estate, Sanath Nagar, Hyderabad, Telangana 500018

Terms & Conditions:

1. 2 Years Commitment

2. SSC Memo Submission

Office Timings: 9 AM to 6 PM (5 Days working)

Interview Process:

1. Test( Ms Excel & Typing Speed(40WPM))

2. Technical 1 & 2

3. Assignment

4. HR Round

5. Final Round

Job Type: Full-time

Pay: ₹9,785.16 - ₹25,497.63 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• Client relation: 2 years (Required)

Language:

• Hindi (Required)

Location:

• Sanathnagar, Hyderabad, Telangana (Required)

Work Location: In person