Customer Relationship Executive

Role Overview: As a Customer Relationship Executive at Conneqt Business Solutions, your role is crucial in maintaining the high standard of customer satisfaction by meeting client needs and maximizing cross-selling and sales opportunities. This is a full-time, junior-level position based in various locations such as Vellore, Nellore, Hubballi, Mangaluru, Tiruppur, Mysuru, and Salem. You are expected to have zero to one year of work experience in a customer-facing role. Key Responsibilities: - Develop and nurture strong relationships with both existing and potential customers to build loyalty and trust. - Promptly identify and address customer needs to ensure a high level of satisfaction. - Collaborate with the sales and marketing team to implement cross-selling strategies that enhance customer engagement. - Meet assigned sales targets by utilizing strong negotiation and persuasive skills. - Maintain detailed records of customer interactions and transactions for analysis and future reference. - Share customer insights with internal teams to enhance product offerings and services. - Attend training sessions and workshops to stay updated on industry trends and improve skill sets. - Work closely with team members to optimize customer service operations and streamline processes. Qualifications Required: - Ability to effectively meet customer requirements and ensure utmost client satisfaction. - Proficiency in identifying and capitalizing on cross-selling opportunities to maximize revenue. - Proven sales acumen with a strategic approach to meeting sales targets. - Preferably zero to one year of experience in a customer-facing role. - Excellent communication skills for clear interaction with clients and team members. - Strong problem-solving abilities to address and resolve client issues promptly. - Highly organized and capable of managing multiple priorities and tasks seamlessly. Additional Company Details: Conneqt Business Solutions is dedicated to enhancing customer experience by streamlining business processes and delivering sustainable value to stakeholders. The company, with 51-200 employees, operates within the ITES Services, IT Consulting, and BPO industry. Conneqt aims to simplify processes and drive success for all partners and clients. Role Overview: As a Customer Relationship Executive at Conneqt Business Solutions, your role is crucial in maintaining the high standard of customer satisfaction by meeting client needs and maximizing cross-selling and sales opportunities. This is a full-time, junior-level position based in various locations such as Vellore, Nellore, Hubballi, Mangaluru, Tiruppur, Mysuru, and Salem. You are expected to have zero to one year of work experience in a customer-facing role. Key Responsibilities: - Develop and nurture strong relationships with both existing and potential customers to build loyalty and trust. - Promptly identify and address customer needs to ensure a high level of satisfaction. - Collaborate with the sales and marketing team to implement cross-selling strategies that enhance customer engagement. - Meet assigned sales targets by utilizing strong negotiation and persuasive skills. - Maintain detailed records of customer interactions and transactions for analysis and future reference. - Share customer insights with internal teams to enhance product offerings and services. - Attend training sessions and workshops to stay updated on industry trends and improve skill sets. - Work closely with team members to optimize customer service operations and streamline processes. Qualifications Required: - Ability to effectively meet customer requirements and ensure utmost client satisfaction. - Proficiency in identifying and capitalizing on cross-selling opportunities to maximize revenue. - Proven sales acumen with a strategic approach to meeting sales targets. - Preferably zero to one year of experience in a customer-facing role. - Excellent communication skills for clear interaction with clients and team members. - Strong problem-solving abilities to address and resolve client issues promptly. - Highly organized and capable of managing multiple priorities and tasks seamlessly. Additional Company Details: Conneqt Business Solutions is dedicated to enhancing customer experience by streamlining business processes and delivering sustainable value to stakeholders. The company, with 51-200 employees, operates within the ITES Services, IT Consulting, and BPO industry. Conneqt aims to simplify processes and drive success for all partners and clients.