Customer Relationship Executive

Job Summary:

We are seeking a Customer Relationship Executive (CRE) to be the face of our supermarket and ensure a superior customer experience. The ideal candidate will handle customer queries, resolve issues, build customer loyalty, and assist in driving customer satisfaction through excellent service and communication.

Key Responsibilities:

• Greet customers warmly and ensure a pleasant shopping experience.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Resolve customer issues related to billing, product returns, exchange requests, or dissatisfaction.
• Maintain a customer feedback log and report recurring issues to the Store Manager.
• Coordinate with billing, inventory, and floor staff to ensure smooth service flow.
• Assist with loyalty program registrations, redemptions, and promotions.
• Ensure the customer service desk is clean, organized, and adequately stocked with necessary materials (forms, brochures, etc.).
• Conduct customer satisfaction surveys and promote feedback channels.
• Follow up with customers on unresolved queries or escalations.
• Maintain knowledge of store layout, products, pricing, and ongoing offers.

Key Skills & Competencies:

• Excellent communication and interpersonal skills (Malayalam & English preferred).
• Strong problem-solving and conflict resolution skills.
• Customer-oriented mindset with a pleasant and professional demeanor.
• Ability to multitask and work under pressure in a fast-paced retail environment.
• Basic computer skills (MS Office, billing software, CRM tools).

Qualifications:

• Education: Minimum +2 / Diploma. A degree in Business Administration, Marketing, or a related field is a plus.
• Experience: 0–2 years of experience in customer service or retail sales preferred. Freshers with good communication skills may also apply.

Working Hours:

• Rotational shifts, including weekends and holidays as per retail operations.

Salary & Benefits:

• Competitive salary based on experience
• Incentives based on performance
• Staff discounts
• On-the-job training and growth opportunities

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person