Customer Relations Officer

We are seeking an experienced and dynamic Customer Relations & Project Coordinator for our client place based at Noida, Uttar Pradesh. The ideal candidate will have a strong background in customer relationship management, project coordination to clients & Internal Team. This role involves liaising with clients, managing project timelines, coordinating payments, and resolving client issues to ensure seamless project execution and high customer satisfaction.

Roles & Responsibilities :-

• Develop and maintain strong relationships with clients, understanding their needs and addressing their issues proactively.
• Coordinate with internal teams and vendors to ensure project deliverables are met on time.
• Manage project timelines and ensure adherence to scheduled milestones.
• Oversee electrical underground cabling equipment, city gas pipeline understanding, and electrical substation coordination.
• Prepare and review reports, proposals, and documentation related to project progress.
• Facilitate client communication regarding project updates, payments, and new initiatives.
• Identify and resolve client issues promptly, ensuring customer satisfaction.
• Support the sales and marketing team with customer insights and feedback.
• Ensure compliance with safety standards and project specifications

Required Qualifications & Skills :-

• MBA in Customer Relations or Marketing
• Minimum of 3 years of relevant experience in construction, real estate, or related fields.
• Understanding of MEP systems, electrical cabling, city gas pipelines, and substations.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to manage multiple projects and meet deadlines.
• Problem-solving mindset with a customer-centric approach.
• Knowledge of project management tools and software Experience.
• Prior experience in builder/real estate projects execution is preferred.
• Experience with electrical systems, gas pipelines, and substations will be an added advantage