Customer Relations Manager

As a Customer Relations Manager at PanAromas, an 100% Export Oriented Unit based in Mumbai specializing in manufacturing Candles, Reed Diffusers, and Incense Sticks, your role will involve managing customer inquiries, resolving issues, and maintaining strong relationships with clients. You will be responsible for coordinating with internal teams to ensure customer satisfaction and retention. Key Responsibilities: - Manage customer inquiries and provide timely and effective responses - Resolve customer issues and complaints in a professional manner - Build and maintain strong relationships with clients to enhance customer loyalty - Collaborate with internal teams to address customer needs and ensure a seamless experience - Implement strategies to improve customer satisfaction and retention rates Qualifications Required: - Excellent communication and interpersonal skills to effectively interact with customers - Strong problem-solving and conflict resolution abilities to address customer issues - Customer service-oriented mindset with a focus on meeting customer expectations - Ability to work well in a team environment and collaborate with colleagues - Experience in client relations or customer service roles preferred - Knowledge of the manufacturing industry is a plus - Bachelor's degree in Business Administration or related field Note: PanAromas, with over two decades of experience in the industry, offers a wide range of high-quality products using the best Essential Oils and Fragrances. Their expertise includes Private label manufacturing for store brands, dollar stores, and pound stores.,