Customer Relations Manager

Company Description Founded by the power couple Gopika and Swaroop in 2017, MyDesignation is one of India's fastest growing and South India's most Viral fashion brand with over 1 million+ happy customers. Known for attention to detail, premium quality, and innovative designs, MyDesignation aims to become India's go-to destination for Expressive Fashion. With a strong social media presence of close to 4 Lakh followers, we prioritize quality, customer satisfaction and price-friendliness alike. Role Description This is a full-time, on-site role for a Customer Relations Manager located in Trivandrum. The Customer Relations Manager will be responsible for managing customer inquiries, addressing complaints, and ensuring customer satisfaction. The role includes maintaining customer records, analyzing customer feedback, and developing strategies for improving customer relations. The Manager will liaise with various departments to resolve issues, enhance the customer experience, and contribute to overall customer retention efforts. Qualifications Excellent communication and interpersonal skills Experience in customer service and managing customer relations Proficient in CRM software and customer management systems Strong problem-solving abilities and conflict resolution skills Ability to work independently and as part of a team Experience in the fashion industry is a plus,