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Marikar Group
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Customer Relations Manager

Customer Relations Manager

Marikar Group

0 years

0 Lacs

trivandrum kerala india

Posted:1 day ago| Platform:

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Skills Required

service strategies resolve reports communication crm software collaborative multitasking marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Marikar Group is a well-established company based out of No 20/7 A & 20/7 Near Town Hall, Kalabhavan Road, Kalamassery, Kochi, Kerala, India. The company is recognized for its robust operations and reputation. Marikar Group offers a dynamic working environment and is dedicated to delivering excellence. Prospective candidates can expect an inclusive and progressive workplace.

Role Description

This is a full-time on-site role for a Customer Relations Manager, located in Trivandrum. The Customer Relations Manager will be responsible for managing customer relationships, addressing customer inquiries and complaints, developing and implementing customer service strategies, and ensuring overall customer satisfaction. Additional day-to-day tasks include coordinating with various departments to resolve issues, analyzing customer feedback, and creating reports on customer service activities.

Qualifications

Excellent communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Experience in customer service and relationship management
Proficiency in CRM software and tools
Ability to work efficiently in a collaborative team environment
Organizational and multitasking skills
Bachelor's degree in Business Administration, Marketing, or a related field
Experience in the retail or service industry is an advantage

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Customer Relations Manager