Customer Relations Manager

As a Client Relationship Manager at Akash Steel Crafts Pvt Ltd in VASHI, you will play a crucial role in maintaining strong relationships with our clients. You will be responsible for regular follow-ups with clients to provide updates on their orders and gather feedback. If any service-related issues arise, you will promptly address and escalate them as needed. Your excellent communication skills will be essential in ensuring a clear and open line of communication with clients. Collaboration is key in this role, as you will coordinate internally to meet client needs and expectations. Being the primary point of contact for existing clients, you will represent the company with professionalism and dedication. Keeping accurate records of all client interactions is essential to ensure effective communication and follow-up. To excel in this position, you should possess polite, patient, and professional communication skills. Your ability to persistently follow up with clients in a timely manner will be critical. Handling pressure and resolving complaints tactfully are additional skills that will contribute to your success in this role. A basic understanding of our products and services is required to effectively address client inquiries. Being easily reachable via phone or email is important in this role, as is residing within a 30-45 minute commute of the office. If you are looking for a dynamic role where you can utilize your relationship management skills to drive client satisfaction, this position may be the right fit for you.,