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Customer Relations Executive

Customer Relations Executive

1 - 2 years

|

4 - 5 Lacs

surat gujarat india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm software customer service problem solving sales techniques email marketing social media

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Relations Executive to join our team in India. The ideal candidate will have 1-2 years of experience in customer service, focusing on building relationships and ensuring customer satisfaction.

Responsibilities

Manage customer inquiries and provide timely responses to customer issues.
Build and maintain strong relationships with customers to ensure high satisfaction levels.
Assist in resolving customer complaints and escalations effectively and efficiently.
Document customer interactions and feedback to inform future improvements.
Collaborate with cross-functional teams to enhance customer service processes and offerings.

Skills and Qualifications

1-2 years of experience in customer service or relations role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-oriented mindset.
Proficiency in using customer relationship management (CRM) software.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Strong attention to detail and organizational skills.

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