Customer Relations Executive

As a Customer Relations Executive Intern at City Greens, India's leading agriculture technology startup, you will play a crucial role in managing warehouse operations, addressing customer queries, and providing support to walk-in customers. This internship offers a valuable opportunity to gain hands-on experience within a dynamic agri-tech company, with the potential for a full-time position upon successful completion. **Key Responsibilities:** - Handle incoming customer calls promptly and professionally, addressing queries and providing information about products, services, and order status. - Resolve customer complaints and issues effectively to ensure customer satisfaction. - Engage with walk-in customers at the office, understand their needs, and provide assistance accordingly. - Manage client accounts by coordinating with the in-house team, ensuring the best resolutions for their needs. - Maintain accurate records of customer interactions and transactions for reference. - Assist in processing orders and returns efficiently. - Collaborate with other departments to enhance customer satisfaction and operational efficiency. - Provide feedback and suggestions to improve customer service processes. **Qualifications Required:** - Previous experience in customer service, account management, or client relations. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficiency in using computer systems and software for managing inventory and customer information. - Customer-focused with a positive attitude and problem-solving skills. - Ability to work both independently and as part of a team. In addition to the outlined responsibilities, working at City Greens will provide you with: - Hands-on experience in a fast-paced work environment. - Opportunity to collaborate with a passionate and innovative team. - Potential for a full-time role based on successful completion of the internship. - Training and resources to support your success in the role.,