Customer Relation Officer

As a Customer Relation Officer (CRO) at our company in Kochi, your role is crucial in maintaining positive relationships with clients, ensuring their satisfaction, and supporting sales and project teams to deliver a seamless customer experience. Key Responsibilities: - Act as the main point of contact for customers from their initial inquiry to post-sale support. - Professionally and efficiently handle customer inquiries, concerns, and feedback. - Collaborate with internal departments (sales, legal, technical, etc.) to provide timely responses and resolutions to client issues. - Assist clients with documentation, organize site visits, and provide product/service information. - Manage CRM software effectively and maintain accurate customer records. Qualification Required: - Graduate Additional Details: Our company values strong communication and interpersonal skills, a customer-centric attitude with problem-solving capabilities, ability to multitask and work well under pressure, proficiency in MS Office and CRM tools, and fluency in English and Malayalam is preferred. If you are interested in this permanent position, please send your resume or references to rinu@hirestarjobbank.com or contact 7306336750.,