Customer Relation Officer

As a Customer Relations Officer, you will play a crucial role in ensuring a positive customer experience by handling inquiries, resolving complaints, and providing exceptional service through various communication channels such as phone, email, chat, or in-person interactions. - Respond to customer inquiries promptly and professionally to address their concerns or provide information. - Resolve customer issues and complaints effectively, maintaining a high level of customer satisfaction. - Record and track customer interactions and transactions accurately using CRM software. - Collaborate with different departments to ensure efficient resolution of customer requests and issues. - Monitor customer feedback, identify trends, and report to management for continuous improvement. - Assist in developing and implementing customer service procedures, policies, and standards. - Follow up with customers to ensure that their issues have been resolved satisfactorily. - Identify and seize opportunities to promote company products and services, potentially leading to upselling. - Keep yourself updated about company products, services, and promotions to better assist customers. You should possess the following qualifications for this role: - High school diploma or equivalent (Bachelors degree preferred). - Previous experience in customer service or a similar role. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and attention to detail. - Proficiency in Microsoft Office and CRM tools. - Effective multitasking and time management skills. - A positive attitude and a strong work ethic. Please note that the job location for this position is Trivandrum.,