Customer Relation Officer

As a Customer Relations Officer at our company, you will play a crucial role in ensuring a positive customer experience by handling inquiries, resolving complaints, and providing exceptional service through various communication channels such as phone, email, and chat. - Respond to customer inquiries promptly and professionally, whether it's through phone, email, chat, or in-person interactions. - Effectively resolve customer issues and complaints to maintain high levels of customer satisfaction. - Keep accurate records of customer interactions and transactions using CRM software. - Collaborate with different departments to ensure efficient resolution of customer requests and issues. - Monitor customer feedback to identify trends and provide reports to management for continuous improvement. - Assist in developing customer service procedures, policies, and standards to enhance overall customer experience. - Conduct follow-ups with customers to ensure that their issues have been resolved satisfactorily. - Identify potential upselling opportunities and promote company products and services as appropriate. - Stay updated about company products, services, and promotions to provide customers with accurate information. To qualify for this role, you should have: - High school diploma or equivalent (Bachelors degree preferred). - Previous experience in customer service or a similar role. - Strong communication and interpersonal skills. - Excellent problem-solving abilities and attention to detail. - Proficiency in Microsoft Office and CRM tools. - Ability to multitask effectively and manage time efficiently. - A positive attitude and a strong work ethic. This position is based in Trivandrum and offers a Full-time, Permanent, and Fresher job opportunity with in-person work location.,