Customer Relation Executive - Tourism Industry - Thoraipakkam

We are hiring Customer Relation Executive for a leading Tourism Brand

Overview

The Customer Relation Executive plays a crucial role in the tourism industry as they are responsible for building and maintaining long-term relationships with customers. Their primary focus is on ensuring customer satisfaction, handling customer inquiries, and providing information about travel packages and services. This role is vital for fostering positive customer experiences and promoting customer loyalty within the tourism sector.

Key Responsibilities

• Managing customer inquiries and concerns via phone, email, and in-person interactions
• Providing detailed information about travel packages, itineraries, and destination options
• Assisting customers in booking reservations, flights, accommodations, and transportation
• Addressing customer complaints and resolving issues in a timely and efficient manner
• Developing and maintaining strong relationships with existing and potential customers
• Collaborating with internal teams to ensure seamless customer experiences
• Collecting and updating customer information in the database
• Monitoring customer feedback and implementing improvements based on insights
• Developing promotional strategies to attract new customers and retain existing ones
• Ensuring compliance with industry regulations and standards
• Preparing reports on customer feedback, satisfaction, and trends
• Participating in training and development programs to enhance skills and knowledge
• Keeping abreast of industry trends and competitive offerings
• Contributing to the development of marketing materials and campaigns
• Attending industry events and conferences to network and promote services
  

Required Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
• Prior experience in a customer service or sales role within the tourism or hospitality industry
• Excellent communication skills, both written and verbal
• Strong interpersonal abilities and a customer-centric mindset
• Proficiency in using reservation and booking systems
• Knowledge of popular travel destinations, attractions, and travel trends
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills with a focus on delivering effective solutions
• Understanding of customer relationship management principles
• Ability to work flexible hours, including weekends and holidays
• Knowledge of foreign languages is a plus
• Familiarity with industry regulations and compliance standards
• Attention to detail and accuracy when handling customer information and bookings
• Proficiency in MS Office and customer management software
• Enthusiasm for travel and a passion for providing exceptional customer service
  

Work Location: Thoraipakkam, Chennai.

Immediate Joiners Are Preferred.

For more details contact us at 9176033506/9791033506.

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