Job
Description
We are hiring Customer Relation Executive for a leading Tourism Brand Overview The Customer Relation Executive plays a crucial role in the tourism industry as they are responsible for building and maintaining long-term relationships with customers. Their primary focus is on ensuring customer satisfaction, handling customer inquiries, and providing information about travel packages and services. This role is vital for fostering positive customer experiences and promoting customer loyalty within the tourism sector. Key Responsibilities Managing customer inquiries and concerns via phone, email, and in-person interactionsProviding detailed information about travel packages, itineraries, and destination optionsAssisting customers in booking reservations, flights, accommodations, and transportationAddressing customer complaints and resolving issues in a timely and efficient mannerDeveloping and maintaining strong relationships with existing and potential customersCollaborating with internal teams to ensure seamless customer experiencesCollecting and updating customer information in the databaseMonitoring customer feedback and implementing improvements based on insightsDeveloping promotional strategies to attract new customers and retain existing onesEnsuring compliance with industry regulations and standardsPreparing reports on customer feedback, satisfaction, and trendsParticipating in training and development programs to enhance skills and knowledgeKeeping abreast of industry trends and competitive offeringsContributing to the development of marketing materials and campaignsAttending industry events and conferences to network and promote services Required Qualifications Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related fieldPrior experience in a customer service or sales role within the tourism or hospitality industryExcellent communication skills, both written and verbalStrong interpersonal abilities and a customer-centric mindsetProficiency in using reservation and booking systemsKnowledge of popular travel destinations, attractions, and travel trendsAbility to multitask and prioritize in a fast-paced environmentProblem-solving skills with a focus on delivering effective solutionsUnderstanding of customer relationship management principlesAbility to work flexible hours, including weekends and holidaysKnowledge of foreign languages is a plusFamiliarity with industry regulations and compliance standardsAttention to detail and accuracy when handling customer information and bookingsProficiency in MS Office and customer management softwareEnthusiasm for travel and a passion for providing exceptional customer service Work Location: Thoraipakkam, Chennai. Immediate Joiners Are Preferred. For more details contact us at 9176033506/9791033506. Skills: booking systems,travel trends,reservation systems,familiarity with booking systems,multitasking,proficiency in reservation and booking systems,customer relationship management (crm),foreign languages,communication,customer relationship management principles,customer management software,sales,hospitality management,reservations and booking systems,proficiency in booking systems,tourism,conflict resolution,reservation and booking systems,interpersonal,negotiation skills,communication skills,interpersonal abilities,industry regulations,business administration,ms office proficiency,knowledge of travel destinations and trends,familiarity with industry regulations,knowledge of travel destinations and attractions,detail-oriented,travel packages,attention to detail,proficiency in ms office and customer management software,customer management software knowledge,interpersonal skills,relationship management,problem-solving skills,travel knowledge,multi-tasking,knowledge of travel industry,travel destinations knowledge,problem solving,booking systems proficiency,travel destinations,customer service,ms office,crm principles,proficiency in ms office,problem-solving,knowledge of travel destinations,proficiency in reservation systems,excellent communication skills,reservation system,understanding of customer relationship management,familiarity with regulations,tour operators,knowledge of travel trends,customer-centric mindset,customer relationship management
