Customer Relation Executive

We are seeking a Customer Relations Executive to join our growing team at EventoQ. This role is crucial in ensuring a seamless and supportive experience for customers planning their weddings, housewarmings, and corporate events through our platform. The ideal candidate will be empathetic, organized, and committed to delivering outstanding customer service while contributing to our customer-centric mission.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp, and email communications with customers.
• Guide customers in booking verified event vendors through EventoQ.
• Address and resolve customer queries, concerns, and complaints promptly with a customer-first mindset.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure high levels of satisfaction.
• Coordinate with the sales and vendor management teams for smooth customer support.
• Collect customer feedback and share insights with the internal team to improve services.

Required Skills and Qualifications:

• Minimum 6 months to 1 year of experience in customer service, telecalling, or client relationship management.
• Excellent verbal and written communication skills in English and Malayalam.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Strong interpersonal skills with a customer-centric approach.
• Ability to handle challenging customer situations calmly and professionally.
• Bachelor’s degree, Plus Two, or Diploma (preferred).

How to Apply:

Interested candidates are encouraged to send their resumes to:

hr@wittywrap.com

For more details, contact us at:
+91 90379 11295

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift

Experience:

• Customer relationship management: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person