Job Title: EDP Executive Department: IT / Systems Location: Shanta Skoda Reporting To: General Manager / Dealer Principal Job Summary: The EDP Manager is responsible for overseeing and managing all IT and data processing activities of the automobile showroom and workshop. This includes maintaining the Dealer Management System (DMS), ensuring smooth functioning of hardware/software infrastructure, managing data integrity, supporting various departments in digital operations, and ensuring data security and system efficiency. Key Responsibilities: System Management: Manage and maintain the Dealer Management System (DMS) such as AutoDMS, Automate, Tally, etc. Coordinate with DMS vendors for updates, troubleshooting, and training. Ensure proper data backup procedures and disaster recovery plans are in place. IT Infrastructure & Support: Monitor and maintain all computers, printers, servers, and network devices. Provide tech support for all departments (Sales, Service, Parts, Accounts, HR). Handle installation, configuration, and maintenance of hardware and software. Maintain CCTV, biometrics, internet lines, and firewalls. Data Management & Reporting: Generate regular MIS reports for management, including sales, service, inventory, and financial reports. Ensure data integrity and security across all platforms. Monitor system usage, access controls, and user rights. Training & Compliance: Train staff on DMS usage and basic IT hygiene. Ensure compliance with OEM (manufacturer) IT policies and audits. Support during OEM audits, system validations, and data submissions. Qualifications & Experience: Graduate/Post-Graduate in IT, Computer Science, or related field. 1–5 years of experience in a similar role, preferably in the automobile retail industry . Hands-on experience with DMS platforms (AutoDMS, Automate, Fusion, etc.). Strong troubleshooting skills for hardware, software, and networking. Key Skills: Knowledge of dealership operations (Sales, Service, Parts). Excellent communication and coordination skills. Analytical mindset and strong problem-solving ability. Knowledge of data protection laws and IT compliance. Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM (or as per dealership policy) Remuneration: As per industry standards and experience. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

Job Title: EDP Executive Department: IT / Systems Location: Shanta Skoda Reporting To: General Manager / Dealer Principal Job Summary: The EDP Manager is responsible for overseeing and managing all IT and data processing activities of the automobile showroom and workshop. This includes maintaining the Dealer Management System (DMS), ensuring smooth functioning of hardware/software infrastructure, managing data integrity, supporting various departments in digital operations, and ensuring data security and system efficiency. Key Responsibilities: System Management: Manage and maintain the Dealer Management System (DMS) such as AutoDMS, Automate, Tally, etc. Coordinate with DMS vendors for updates, troubleshooting, and training. Ensure proper data backup procedures and disaster recovery plans are in place. IT Infrastructure & Support: Monitor and maintain all computers, printers, servers, and network devices. Provide tech support for all departments (Sales, Service, Parts, Accounts, HR). Handle installation, configuration, and maintenance of hardware and software. Maintain CCTV, biometrics, internet lines, and firewalls. Data Management & Reporting: Generate regular MIS reports for management, including sales, service, inventory, and financial reports. Ensure data integrity and security across all platforms. Monitor system usage, access controls, and user rights. Training & Compliance: Train staff on DMS usage and basic IT hygiene. Ensure compliance with OEM (manufacturer) IT policies and audits. Support during OEM audits, system validations, and data submissions. Qualifications & Experience: Graduate/Post-Graduate in IT, Computer Science, or related field. 1–5 years of experience in a similar role, preferably in the automobile retail industry . Hands-on experience with DMS platforms (AutoDMS, Automate, Fusion, etc.). Strong troubleshooting skills for hardware, software, and networking. Key Skills: Knowledge of dealership operations (Sales, Service, Parts). Excellent communication and coordination skills. Analytical mindset and strong problem-solving ability. Knowledge of data protection laws and IT compliance. Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM (or as per dealership policy) Remuneration: As per industry standards and experience. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

Job Title: Customer Relationship Manager (CRM) Department: Sales -CRM Location: Udaipur Reports To: Sales Head / EDP Job Objective: To build and maintain long-term relationships with customers by delivering exceptional service, managing customer queries, ensuring customer satisfaction, and driving repeat and referral business for the dealership. Key Responsibilities: Customer Interaction & Relationship Management Serve as the primary point of contact for all post-sale and post-service customer interactions. Regularly communicate with customers through calls, messages, emails, or visits to understand their needs and concerns. Resolve customer complaints, concerns, or queries in a timely and professional manner. Customer Retention & Loyalty Manage and monitor customer feedback, satisfaction surveys, and Net Promoter Score (NPS). Maintain follow-up schedules for service due dates, insurance renewals, AMC renewals, etc. Promote loyalty programs and customer retention schemes. Database Management Maintain and update accurate customer records in CRM software. Track service history, feedback, and interaction logs. Identify and segment customers for campaigns or targeted communication. Sales & Service Support Support sales and service teams in improving customer experience. Assist with vehicle delivery process and ensure a seamless handover. Coordinate between departments to ensure customer commitments are met. Marketing & Engagement Organize customer engagement activities such as feedback sessions, appreciation days, and service camps. Run telecalling or email campaigns for service reminders, new launches, or offers. Key Skills and Qualifications: Bachelor’s degree in Business Administration, Marketing, or related field. Prior experience in CRM or customer service, preferably in the automobile sector. Strong communication and interpersonal skills. Proficiency in CRM tools and MS Office. Ability to handle pressure and resolve conflicts. Fluency in local language and English. Performance Metrics: Customer Satisfaction Index (CSI) Repeat Customer Ratio Complaint Resolution Time Customer Retention Rate Service Reminder Conversion Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹16,000.00 per month Benefits: Health insurance Provident Fund Experience: DMS: 3 years (Required) Work Location: In person Speak with the employer +91 8306777456

Job Title: Sales Manager – Automobile Sector Location: Udaipur Email for Applications: hr@renaultudaipur.com Employment Type: Full-Time Experience Required: 5+ Years (in Automobile Sales preferred) Key Responsibilities: Lead and manage the sales team to achieve monthly and annual targets. Develop and implement effective sales strategies to drive showroom traffic and conversions. Supervise daily operations of the sales department, ensuring high customer satisfaction. Monitor market trends and competitor activity to identify new opportunities. Build and maintain strong customer relationships and handle high-value client negotiations. Train, mentor, and evaluate the performance of the sales team. Coordinate with the marketing team for campaigns, events, and promotions. Ensure timely reporting of sales performance and KPIs to senior management. Oversee documentation, loan processing, and vehicle delivery with proper compliance. Requirements: Bachelor’s degree in Business Administration or related field (MBA preferred). Minimum 5 years of sales experience in the automobile industry, with at least 2 years in a managerial role. Strong leadership, team management, and motivational skills. Excellent communication, negotiation, and interpersonal abilities. Knowledge of automobile financing and insurance processes. Proficient in MS Office and dealership CRM software. Desired Skills: Target-driven mindset with a strategic approach. Ability to lead by example and work under pressure. Strong understanding of customer behavior and market dynamics. Salary & Benefits: Competitive salary based on experience. Attractive incentive structure. Company-provided vehicle / travel allowance (if applicable). Health insurance and other standard benefits. To Apply: Send your updated resume to hr@renaultudaipur.com with the subject "Application – Sales Manager - Automobile" . Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person