Customer Relation Executive

Experience: 1–3 years preferred

Industry: D2C / E-commerce / Fashion

About the Role

We are looking for a proactive and customer-focused Customer Relations Executive to manage customer interactions, resolve queries, and ensure a smooth post purchase experience. This role requires excellent communication skills, problem solving ability, and a strong understanding of customer service standards in a D2C/e-commerce environment.

Key Responsibilities

• Handle customer inquiries across WhatsApp, email and social media with professionalism and clarity.
• Manage order-related queries including delays, tracking updates, exchanges, and returns.
• Work closely with the operations team to track orders, ensure timely dispatch, and resolve logistic issues.
• Maintain accurate customer records and update CRM/Shopify dashboards as needed.
• Coordinate with internal teams (operations, production, logistics) to resolve escalations quickly.
• Provide customers with real-time updates on stock availability, delivery timelines, and service requests.
• Identify recurring customer issues and share insights to improve processes and customer satisfaction.

Requirements

• 1–2 years of experience in customer support, service, or relations (D2C or e-commerce preferred).
• Strong written and verbal communication skills.
• Ability to stay calm, empathetic, and solution-oriented under pressure.
• Familiarity with Shopify, CRM tools, and basic Excel/Google Sheets.
• Problem-solving mindset and ability to multitask.
• Fluency in English mandatory.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Experience:

• Customer relations: 1 year (Required)

Work Location: In person