Customer Relation Executive

Job Description – CRM Executive

Position: CRM Executive
Experience Required: 1.5 – 3 years
Location: B-37/B, Jhilmil Industrial Area, Delhi
Department: Sales Customer Support
Language: Conversational English communication

Role Summary:

We are looking for a CRM Executive who can handle customer communication, manage orders, vendor management and coordinate smoothly between internal teams. The role requires good communication, follow-up, and coordination skills.

Key Responsibilities:

• Handle customer calls, emails, and WhatsApp queries in a timely manner.
• Coordinate with the sales, production, and dispatch teams for order updates.
• Share order status, delivery timelines, and product availability with customers.
• Maintain customer data, order records, and communication logs.
• Assist in resolving customer issues by coordinating with the concerned team.
• Prepare simple MIS reports, follow-ups, and daily updates.
• Support in after-sales communication and ensure smooth customer experience.

Skills & Requirements:

• Good communication skills (verbal & written).
• Strong follow-up and coordination abilities.
• Basic knowledge of Excel (VLOOKUP not mandatory, simple functions enough).
• Ability to work under routine pressure and handle multiple tasks.
• Pleasant attitude and customer-friendly approach.
• Experience working in a manufacturing or B2B environment (preferred).

Qualification:

Graduate in any stream.

Why Join Us:

· Growing manufacturing company

· Stable work environment

Note:

• This position is open for female candidates only. Applicants are requested to apply accordingly.
• This is an immediate hiring requirement. Please apply only if you are available to join immediately or within 7 days.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Do you have experience working as a CRM Executive or in any customer-facing/coordination role?
• Are you familiar with handling customer queries, order follow-ups, dispatch coordination, and maintaining CRM data?
• What is your total experience in CRM / customer support / sales coordination roles?

• Are you comfortable working from our office located at Jhilmil Industrial Area?
• Can you join immediately or within 7 days?
• What is your current in-hand salary?
• What is your expected salary?
• Are you proficient in basic MS Excel, follow-ups, and maintaining customer records?
• The role requires female candidates only. Do you meet this requirement?

Work Location: In person