Customer Quality Engineer

Job Description

POSITION : Quality Analyst II, Customer Quality LOCATION : Noida BU : Global Automotive SEGMENT : Transportation Solutions (India) COMPANY TE Connectivity Ltd. is a $14.9 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com BU / FUNCTION DESCRIPTION The role comes under Automotive BU where we are currently supplying products to Commercial, passenger, two wheelers and Industrial transportation. Function is to manage Quality Assurance for entire transportation solution business in India. Transportation solutions BU makes products for Connecting and Sensing Data, Power and Signal for vehicles ranging from Two wheelers to Heavy Commercial trucks. TS India operates out of 2 Manufacturing plants in Pune, Sales offices in Pune, Noida and Chennai and a Global engineering team in Bangalore. The total team strength is of 3,500 employees. There is a clear business strategy till 2025 to support the business growth. The growth is driven mainly driven from localization of Core India Specific products and new technology products. ROLE OBJECTIVE This position is responsible for providing the Customer Quality Status towards the TE Organization and gaining a understanding of Customer Specific Requirements related to Quality as well as the Voice of the customer (Quality) within TE units/departments. RESPONSIBILITIES Track quality complaints communicate and update towards customers, thereby meet time line Evaluation of prevent actions for similar customer complaints / D6 audits & Lesson learned Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns. Support quality/manufacturing team internally (TE) and externally (Supplier) in all written and verbal communications. Analyze of TE and Customer Quality Evaluation/Scorecards across India region, and update Customer Scorecard Summary TS India Schedule and perform D6 Verification Audits for severe and recurring issues. Monitor Cost of poor quality against complaint & alerts EDUCATION/KNOWLEDGE BE/ B. Tech (Electrical, Mechanical) Six Sigma Knowledge (preferred) SAP (preferred) CRITICAL EXPERIENCE 3-4 Years of experience within Automotive (Quality Assurance, Quality Engineer, AQE, Customer manager with Q-background, Product Engineer, etc) Knowledge in statistics and basic tools of quality Experience in manpower Management Knowledge in stamping, injection molding, wire harness process Communication and mediator competence Presentation skills Independent working behavior Team worker English business fluent. Availability to travel up to 40 % within the respective region COMPETENCIES Expert in functional/domain knowledge Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders Ability to work/ co-ordinate with different regions for smooth transition of actions (EMEA, APEC, NA) Strong and confident negotiator with the ability to negotiate at all levels Excellent communication, interpersonal and influencing skills Excellent analytical and problem-solving abilities Results orientated with ability to plan and deliver against project deadlines Technical mindset MOTIVATIONAL/CULTURAL FIT Strategic mindset with problem solving attitude Passion for excellence Talent development Results oriented Clear and concise communication Team Player Show more Show less