Customer Quality Engineer

Responsibilities:

• Verify whether the processes and outputs throughout the entire project process meet the requirements. For example: product audits, process audits, etc.
• Improve and optimize the system processes of each related aspect in project quality management.
• Ensure that the R&D and production processes meet the system requirements, and that the output products comply with legal regulations and customer requirements.
• Oversee the handling of customer issues throughout the entire project lifecycle, including root cause analysis and issue review, and improve the closed-loop improvement path for the problems.
• Take the lead in providing customer service support, including filling out customer survey forms and handling customer inquiries and responses; Assist other departments in handling any defective materials or major process defects that arise during the project.

Requirements:

• Bachelor’s degree in a relevant field.
• Preferred 5 – 7 years of working experience.
• Experience in or familiarity with

  communication modules

  or the

  SMT (Surface Mount Technology) industry

  .