Customer Premises Engineer (CPE)

Job Title: Customer Premises Engineer (CPE)

Department: Technical Services / Field Operations
Location: [Coimbatore., Tirupur]
Reports To: Field Service Manager / Network Operations Head

Job Summary:

We are seeking a skilled and customer-focused Customer Premises Engineer (CPE) to install, configure, and maintain broadband and networking equipment at customer premises. The CPE is responsible for ensuring high-quality service delivery, resolving technical issues, and providing support during and after installation.

Key Responsibilities:

• Install and configure Customer Premises Equipment (CPE) such as routers, modems, ONTs, and set-top boxes
• Perform fiber/copper cable routing, splicing, and termination as required
• Conduct site surveys to assess installation feasibility
• Test signal strength, internet connectivity, and service quality post-installation
• Educate customers on equipment usage, maintenance, and basic troubleshooting
• Log installation details, customer feedback, and report technical issues
• Troubleshoot service issues on-site and escalate unresolved problems to backend/network teams
• Ensure adherence to safety protocols and technical standards
• Maintain tools, equipment, and materials for daily operations
• Provide timely and professional customer support to build strong relationships

Requirements:

• Education: ITI / Diploma / Graduate in Electronics, Networking, Telecommunications, or a related field
• Experience: 1–3 years in broadband/telecom installation and service (FTTH, DSL, WiFi, etc.)
• Technical Skills:
• Proficient in CPE configuration (WiFi routers, ONT, VoIP devices, etc.)
• Basic networking (LAN/WAN, IP addressing)
• Knowledge of fiber optics and signal testing tools
• Other:
• Two-wheeler with valid license preferred
• Must own a smartphone
• Willingness to travel and work on flexible schedules

Soft Skills:

• Strong customer service orientation
• Good communication and problem-solving skills
• Professional behavior and neat presentation
• Ability to work independently and manage time effectively

Compensation & Benefits:

• Competitive fixed salary + installation/service-based incentives
• Travel allowance
• Uniform, ID, and toolkit provided
• Training and career growth within technical operations

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Shift:

• Day shift
• Evening shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• 2years: 1 year (Preferred)

Language:

• Tamil (Preferred)

Work Location: In person