Customer Operations Specialist

Company Description

We envision a world where technology empowers businesses to reach their full potential. By harnessing our expertise and innovative mindset, we strive to become a trusted partner for organizations navigating the complexities of the digital age.

At Kovalty Technologies, we transform ideas into market-ready solutions through our comprehensive technology expertise, end-to-end product management, and dedicated customer success services.

Role Description

The Customer Operations Specialist will be responsible for ensuring smooth day-to-day operations by addressing client and customer requests, managing documentation, and coordinating across teams to resolve issues effectively. This role requires strong communication, organizational skills, and a customer-focused approach to deliver high-quality support and operational efficiency.

Location: Visakhapatnam & Hyderabad

Experience Range: 1-4 Years

Work Timings: Rotating Shifts 

Key Responsibilities

• Respond to client and customer inquiries through phone, email, and internal systems.
• Coordinate with internal teams and external stakeholders to resolve operational or service-related issues.
• Manage and maintain accurate operational and client documentation.
• Update account information, prepare reports, and ensure timely communication of status updates.
• Process incoming and outgoing communications, including mail and email correspondence.
• Handle client escalations, high-priority requests, and vendor-related issues within defined SLAs.
• Support cross-functional teams to streamline processes and improve service delivery.

Required Skills & Competencies

• Strong verbal and written communication skills with a customer-first mindset.
• Proficiency in MS Office Suite (Outlook, Excel, Word) and familiarity with CRM or support systems.
• Excellent organizational skills and keen attention to detail.
• Strong time management skills with the ability to prioritize and multitask effectively.
• Analytical and problem-solving abilities.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to perform in a fast-paced and dynamic setting.
• Ethical conduct and professional integrity.

Qualifications

• 1–4 years of experience

  in operations support, client support, or administrative functions.
• Experience working with US based clients is a plus.